Contacting Us

Since we operate as a book-finding service please contact us via email wherever possible. We will always answer VG members and registered users first.

1. If you have placed an order and have a question please email to vgeula @ gmail.com
2. If you have a query or correction on a book in our catalog please email to vgeula1 @ gmail.com
3. If you have trouble navigating our site or wish to make a recommendation please email to vgeula2 @ gmail.com
4. If you have a Sefer to advertise please email to vgeula3 @ gmail.com
5. You can Skype us at "Virtualgeula" to call, if you have a quick question

Our phone and fax # is 972-2-5710306. We generally can be reached in the evenings from 20-22:30 PM

Our mailing address is POB 45281 Jerusalem Israel 91450

Sorry we do not use facebook or twitter .. But we are on LinkedIn

Why is this Seforim website different from all other websites?

This site specializes in classic Jewish literature (Seforim) in Hebrew published in Israel but is user friendly to English speakers. Great efforts are made to describe the Sefer as accurately, as fully and yet as concisely as possible so you will know what you are buying. Each book is accompanied with 3-8 pictures so you can look inside and read what you are buying. A large percentage of these Seforim are privately published by Rabbis and Torah scholars and are not sold in any Jewish bookstores. Information about new titles is gathered from a wide variety of sources and includes many excellent small editions not described elsewhere.

Who are we?

VirtualGeula is a project of the Judaica Archival Project, a not-for-profit institute preservation and access project located in Jerualem Israel. From 1986-1995 JAP preserved half a million pages from rare and acifidied titles in Rabbinics at JNUL, the Hebrew University Library. Since 1997 JAP has been providing bibliographic services and access (Jewish Publisher's Showcase) to Sifrei Kodesh on www.virtualgeula.com

How does it work?

We do not have a bookstore, warehouse or business. Our online catalog fully describes new and reprinted Seforim as they appear, including information about where the book was last sold and at what price. Books can be purchased online with a credit card in a secure transaction at competitive Israeli retail prices. When you place your order we may contact the seller, place your order and instruct him to ship it to our address or drop-ship it directly to you. Next we email you an invoice with confirmation of availability, price, any additional pick-up charges* and delivery date. After 24 hours we charge your credit-card and immediately send you the Sefer by the shipper of your choice. Finally we email you a notice that your Seforim are on their way with an online postal (Doar) tracking number. Books which were printed more than three years ago may be out of print. If a book is out-of-print we may be able to offer you a .pdf or facsimile copy or a used copy from a book dealer.

Pricing

* Many of these Seforim are privately published and sold from homes. If the author will deliver to us or drop-ship to you, these Seforim will be sold at the base price. If the Sefer is not available in Geula stores or the author does not deliver, pickup charges will apply. Currency: The default currency for all credit card charges will be Israel Shekels. Daily exchange rates can be viewed at the website of the Bank Of Israel. If for any reason you prefer to be charged in US dollars or if find your bank has applied expensive surcharges for Shekel purchases please inform us so we can submit future charges in US $.

Before you order

Since we deal with many suppliers, each of which ships directly to you, bear in mind that a single order of books from different catalogs may arrive in several packages. If you request that we collate all your orders into one package there may be a separate pickup charge for each supplier. If your order involves obtaining books from several distributors: We will hold your order for 14 days and then forward what is ready. The other books which are delayed will be sent separately when they arrive at our office. Your credit card may be charged twice: Once when your order is ready and a few days later for shipping costs.

Shipping

International:

• 0-5 kilo DEFAULT shipping will be via registered airmail (14-21 days)
• 5-20 kilo DEFAULT shipping will be via registered Sea-mail (1-3 months)
• 0-20 kilo PRIORITY shipping will be EMS - Express Mail Service (3-6 days)

In Israel:

• 0-2 kilo DEFAULT shipping will be via registered mail (1-7 days)
• 2-20 kilo DEFAULT shipping will be via postal courier (Same day, Sun-Thurs. only)
• 0-2 kilo PRIORITY shipping will be via postal courier (Same day, Sun-Thurs. only)

A packing and handling fee of 15 shekels is charged per parcel and 25 shekels for parcels over 5 kilo. By default we register all shipments. You may choose non-registered mail for convenience or economy but at your own risk. All shipping is via Israeli post (the Doar). If you need the books quickly we recommend EMS using the Doar and your local post. Fedex, UPS DHL shipping are also available but generally are more expensive than EMS. Note - You can save on Delivery Costs: If you have a relative or friend in Israel who will hold or forward your order - we will send him the books (up to 20 kilo) via post office courier - in Jerusalem for 30 shekels and in other cities for 50 shekels (+ per parcel fee). Or if you will be visiting Israel soon - send ahead your shopping list and we will collate your orders and send them to your hotel.

Exchanges and Refunds

VirtualGeula is responsible to get the item you ordered to the shipper of your choice by the time we promised. We cannot be responsible for mistaken orders on your part or negligence on the part of the shipper beyond our willingness to help you claim for lost or damaged books from each shipper according to his policy. We can only exchange New Books if you were sent a damaged or incomplete copy and we may be unable to refund the shipping costs if the publisher or distributor will not assume responsibility for books shipped outside of Israel. Refunds when applicable will be paid in Shekels as credit to your credit card or against future purchases. If difficulties are encountered in obtaining a postal refund or you were negligent in picking up your package, service charges may be incurred. Arrangements for exchanging new books must be made directly between you and the publisher or distributor. Facsimile copies may have missing lines or pages, if these were missing in the original. All of the Used Books appearing on our website are displayed with pictures and a description for your examination. Please read the description carefully and ask any questions you feel necessary. These books are sold as is, at direct outlet prices, and may not be returned or refunded. Many prices are estimated and the final price may be more than anticipated. If the price rise is more than the price we quoted you, we will contact you be email to get your confirmation. All communications will be via email so please respond by email. If we do not receive an answer to a query or a price quote within 24 hours we will assume that the edition or quote we emailed you is OK and we will proceed with your order.

Service charges

Please note we are a book finding service and not a store so search charges will apply to titles not quoted from our on-line catalogs. A 3 shekel test charge may be submitted the first time we use your credit card. No other charges will be made until the book you order is ready for shipping. Many Jewish books are published by the author in small editions and are only sold from the author's home. If the author delivers via post a mail pickup charge of 25 shekels will apply. If the author will not deliver a physical pick-up charge of 50 to 75 shekels will apply in Jerusalem and 100 shekels outside Jerusalem. A service charges of 25 shekels may apply for: pre-quoting books that are not listed in our website, payment via any means other than a credit card, invalid credit cards, phone calls outside of Israel to obtain missing information.

Security

Our registration form is SSL secure. We are not connected to a network. We are protected by firewalls, anti-virus, and anti-spy ware on our computer and on our server.

Advertising

Authors Publishers & Distributors are invited to display their Seforim here in our online Catalog. You may submit any Sefer or group of new or reprinted Seforim as long as it is available to the public for sale through VG. To get started please send one copy of your Sefer plus a credit card payment of 100 shekels and your add will be posted and appear on the VirtualGeula catalog entry screen. The information and images of your Sefer will become part of our catalog and will be searchable on our website and via search engines such as Google. If you have a number of books to post you may use the online Submit form and attach digital pictures or scans to your listing. Listings without pictures are for FREE if sent on our Submit form. These listings are intended for the Orthodox Jewish Public, consequently we reserve the right to reject any listing we find inappropriate.

Credits

The Website design, back-office software and maintenance are from Aceff Office Efficiency in Carmel Israel.